Returns & Exchanges

The NoctIQ Smart Anti-Snore Pillow includes a 30-Night Sleep Trial Return Policy ("30-Night Sleep Trial"), which allows eligible customers to request a return in accordance with the terms and conditions of this Return Policy.

You may request a return for any reason within thirty (30) calendar days of the confirmed delivery date.

The confirmed delivery date means the date your order is marked as delivered according to the applicable shipping carrier's tracking records.

A return request may only be submitted after the product has been successfully delivered.

To qualify for a return under the 30-Night Sleep Trial, all of the following conditions must be met:

• The return request must be submitted within thirty (30) calendar days of the confirmed delivery date.
• The product must have been purchased directly from NoctIQ through www.noctiq.com, unless otherwise stated.
• The product must be returned with all original components and accessories supplied with the product, including:
  • Smart Anti-Snore Pillow
  • Cooling Pillowcase
  • Height Adjustment Pad
  • Power Adapter
  • USB Cable
  • User Manual
  • Original NoctIQ retail color box
• The product must be returned in substantially its original condition and include all original components and accessories. Normal wear resulting from ordinary use during the 30-Night Sleep Trial is acceptable. Products exhibiting excessive wear, intentional damage, misuse, abuse, unauthorized modification, or use inconsistent with the applicable Product Instructions, User Manual, or other documentation provided by NoctIQ may not be eligible for a refund.
• Proof of purchase may be required.

Before requesting a return, we encourage you to contact the NoctIQ Care Team.

Our goal is to help you get the best possible experience from your NoctIQ Smart Anti-Snore Pillow. Many customers achieve meaningful improvements in comfort and snore reduction after making small adjustments to their pillow settings and completing the recommended adaptation period. Our Care Team will work with you to answer your questions, provide personalized guidance, and help optimize your settings before processing a return request.

Contact the NoctIQ Care Team

To initiate a return, contact the NoctIQ Care Team within the applicable return period.

If your return request is authorized, you will receive return instructions, including the return shipping address and any additional information necessary to complete your return.

Authorization to return a product does not guarantee eligibility for a refund. Returned products remain subject to inspection and the eligibility requirements set forth in this Return Policy.

Products returned without prior authorization may not be accepted.

A flat return shipping fee of US $25.00 will be deducted from the refund for all approved returns under the 30-Night Sleep Trial.

The return shipping fee will only be waived if NoctIQ determines that the returned product has a confirmed manufacturing defect covered under the NoctIQ Limited Warranty or was damaged during shipment.

Once the returned product has been received, inspected, and determined to satisfy the applicable eligibility requirements under this Return Policy, your refund will be issued to your original method of payment within seven (7) business days.

Depending on your financial institution, additional processing time may be required before the refund appears on your account.

The 30-Night Sleep Trial applies only after a product has been successfully delivered.

Customers who refuse delivery or fail to accept their shipment are not eligible for the 30-Night Sleep Trial or a refund under this Return Policy.

If a shipment is returned to NoctIQ due to refusal of delivery, failure to receive the package, or abandonment by the customer, NoctIQ reserves the right to deduct any shipping, return shipping, storage, or other applicable fees incurred as a result.

This Return Policy applies only to products purchased directly from NoctIQ through www.noctiq.com.

Products purchased through authorized retailers, distributors, marketplaces, or other third-party sellers are subject to the return and refund policies of the original place of purchase. Please contact the retailer directly for assistance.

If your order arrives damaged, incomplete, or incorrect, you must notify the NoctIQ Care Team within seventy-two (72) hours of the confirmed delivery date.

Failure to report shipping damage or order discrepancies within this period may affect our ability to process a claim with the shipping carrier.

The following are not eligible for return under the 30-Night Sleep Trial:

• Products for which a return request is submitted more than thirty (30) calendar days after the confirmed delivery date.
• Products that are not returned in substantially their original condition and with all original components and accessories, allowing only normal wear resulting from ordinary use during the 30-Night Sleep Trial. This includes products exhibiting excessive wear, intentional damage, misuse, abuse, unauthorized modification, or use inconsistent with the applicable Product Instructions, User Manual, or other documentation provided by NoctIQ.
• Products missing essential components or accessories, where such omission materially affects NoctIQ's ability to inspect or process the return.
• Replacement parts and accessories purchased separately, unless defective.

If your product arrives damaged or you believe it contains a manufacturing defect, please contact the NoctIQ Care Team as soon as reasonably possible.

Products reported as defective may be inspected and tested by NoctIQ to verify the reported issue. If NoctIQ determines that the product is covered under the NoctIQ Limited Warranty, it will, at its sole discretion and in accordance with the terms of the warranty, repair or replace the product or provide another remedy available under the warranty.

NoctIQ does not currently offer direct product exchanges.

Customers wishing to obtain another product should contact the NoctIQ Care Team for assistance.

NoctIQ reserves the right to deny any return request that, in its reasonable discretion, appears fraudulent, abusive, or inconsistent with the intended purpose of the 30-Night Sleep Trial, including repeated purchases and returns by the same customer or intentional misuse of the product.

NoctIQ reserves the right to modify or update this Return Policy at any time. Any changes will become effective upon publication on www.noctiq.com and will apply to purchases made on or after the revised Effective Date.